TERMS AND CONDITION

Warranty Information

At Cosmus Lifestyle Pvt Ltd., we are committed to delivering high-quality and durable luggage products. Our warranty covers manufacturing defects in materials and workmanship under normal usage conditions. Customers can register their warranty online using their purchase details and invoice for faster support and assistance.

In case of any genuine manufacturing issue, our support team will help with inspection, repair, or replacement as per the warranty policy. The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused during transit and handling.

Warranty Support

Protect your investment with our comprehensive warranty program. Register your product today to ensure full coverage and peace of mind.

Click here to Register Warranty
Click to upload invoice or drag and drop
Click to upload product images or drag and drop

What is Covered Under Warranty

Our warranty covers manufacturing defects and workmanship issues under normal usage conditions, including:

  • Defective stitching
  • Faulty zippers
  • Broken handles
  • Wheel or trolley mechanism defects.
  • Material defects caused during manufacturing.

If a genuine manufacturing defect is identified, we will repair or replace the product as per our warranty policy.

What is Not Covered

The warranty does not cover:

  • Normal wear and tear.
  • Cosmetic damage such as scratches, stains, or fading.
  • Damage caused by misuse, accidents, overloading, or improper handling.
  • Unauthorized repairs or modifications.
  • Damage caused during airline or transport handling.
  • Loss or theft of the product.

We recommend checking your luggage immediately after travel and reporting any transit damage directly to the carrier or airline.

How to Claim Warranty

If you experience an issue with your product, our support team is here to help.

Steps to Claim Warranty:

  • Fill up the Claim Warranty details.
  • Share your product details and purchase invoice.
  • Upload clear images/videos showing the issue.
  • Our team will inspect and verify the claim.
  • Once approved, repair or replacement assistance will be provided.

Please allow 5–7 business days for warranty claim assessment.

Customer Support

For any warranty-related assistance, please contact our customer support team through our website or official customer care channels.
We value your trust and strive to ensure every journey with Cosmus Lifestyle Pvt Ltd. is comfortable, reliable, and worry-free.